Privacy Policy

At Mochi Otaku, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (https://mochi-otaku.com).

1. Information We Collect

  • Your name, address, phone number, and email address
  • Payment information (processed securely by Stripe and PayPal)
  • Order details (e.g., purchased items, delivery address)
  • Technical data such as IP address, browser type, and cookies

2. How We Collect Information

  • When you place an order through our WordPress/WooCommerce-powered website
  • When you register for an account
  • When you contact us via email or the contact form
  • Through cookies and analytics tools

3. How We Use Information

  • To process your orders and deliver your products
  • To communicate with you regarding your orders or inquiries
  • To analyze website usage and improve our services
  • To comply with legal obligations

4. Sharing Your Information

Your information is shared with third-party service providers only when necessary to fulfill your order or comply with legal obligations:

  • Stripe and PayPal: For secure payment processing
  • WooCommerce: For managing orders and payments
  • Japan Post and FedEx: For delivering your orders

5. Payment Security

We use Stripe and PayPal for secure payment processing. Both services are PCI DSS compliant and ensure your payment data is encrypted. We do not store any credit card information on our servers.

6. Cookies

We use cookies to enhance user experience and analyze website traffic. Cookies help us optimize our services and improve website functionality. You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Order details are retained for tax and accounting purposes for up to 7 years.
  • Other data is deleted when it is no longer needed.

8. Security

We take data protection seriously and implement the following security measures:

  • SSL encryption to protect data transmission
  • Restricted access to sensitive data
  • Regular security updates for our WordPress/WooCommerce system

9. Your Rights

  • You can request access to your personal information.
  • You can request corrections or deletions of your data.
  • You can opt out of marketing communications.
  • You can manage cookie preferences through your browser settings.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be communicated on this website. Please review this page periodically for the latest updates.