Terms of Service

1. General Terms

Welcome to our website (http://mochi-otaku.com). By accessing or using our services, you agree to comply with and be bound by these Terms of Service. If you do not agree, please refrain from using our website.

• Operator: Kouta Fukuoka
• Address: 3-53-6-201, Koenji-Minami, Suginami-ku, Tokyo, Japan
• Service Area: Worldwide
• Changes: We reserve the right to modify these terms, services, or pricing without prior notice. Continued use of our website signifies your acceptance of such changes.

2. Account Registration

Users must provide accurate and up-to-date information during registration.

• Users are responsible for maintaining the confidentiality of their account credentials.
• Accounts created by minors require parental or guardian consent.
• Violation of these terms may result in permanent account suspension.

3. Products and Services

• Product Pricing: Prices may change without notice.
• Stock Availability: In cases of out-of-stock items, refunds will be issued, or alternative products will be offered upon request.
• Product Descriptions: We strive for accuracy but cannot guarantee error-free descriptions. In cases of misrepresentation, we will compensate appropriately.

4. Payment

• Payments are processed securely via Stripe, PayPal, or credit card.
• Orders will only be confirmed upon successful payment.
• Immediate payment is required at checkout.

5. Shipping Policy

• Shipping Area: We ship globally. However, we cannot deliver to regions unsupported by our shipping partners.
• Shipping Providers: Japan Post and FedEx.
• Shipping Costs: Customers are responsible for shipping fees.
• Lost or Delayed Shipments: If an item is lost or delayed, we will work with the shipping provider to resolve the issue. Refunds or replacements will be considered on a case-by-case basis.

6. Returns and Refunds

• Returns are accepted within 30 days of receiving the order. Items must be unused, in their original condition, and include all packaging and accessories.
• If the return is due to reasons unrelated to product defects or damages, return shipping costs will be the responsibility of the buyer.
• Refunds will be processed within 7 business days upon receiving the returned product.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability is limited to the purchase amount of the product in question.

8. Intellectual Property

All content on this website, including text, images, and graphics, is owned by us and is protected by intellectual property laws. Unauthorized use or reproduction of this content is strictly prohibited.

9. Privacy Policy

We are committed to protecting your privacy. The collection, use, and storage of your information are outlined in our Privacy Policy.

• Information is collected to process orders, improve services, and communicate with customers.
• Payment data is securely handled by third-party processors such as Stripe and PayPal.

10. Contact Information

If you have any questions about these terms or our services, please contact us:

• Email: support@mochi-otaku.com
• Address: 3-53-6-201, Koenji-Minami, Suginami-ku, Tokyo, Japan